Terms & Conditions & Customer Service – Paula's Hair & Beauty Salon, Erdington Birmingham

Copyright and intellectual property

Unless otherwise stated, the content published on this website, including text, photographs, product images, logos, graphics and design elements, belongs to Paula’s Hair & Beauty Salon or is used with permission.

This content is protected by applicable intellectual property laws. You may browse the website and use its content for personal, non-commercial purposes. You must not reproduce, copy, distribute, modify, publish or commercially exploit any content without prior written permission, except where permitted by law.

Product photographs and other visual materials must not be reused for commercial purposes without authorisation. If you believe that material on this website infringes your rights, please contact us through our Contact page.

General terms and conditions of sale

1. About us

Paula’s Hair & Beauty Salon is a sole trader business based at 3 New Street, Erdington, Birmingham, B23 6SD, United Kingdom. You can contact us by telephone on +44 7869 562925 or through our Contact page.

2. Scope of these terms

These terms apply to purchases made through our website. By placing an order, you agree to these terms. Nothing in these terms affects any consumer rights that cannot legally be excluded or restricted.

3. Products and availability

We offer hair and beauty products, including wigs and hair extensions. We aim to ensure that product descriptions, images, colours and specifications are accurate. However, colours and appearance may vary depending on your screen and device.

All products are subject to availability. If we cannot fulfil an order, we will contact you and arrange an appropriate refund where payment has already been taken.

4. Prices and payment

Prices are displayed in pounds sterling (GBP). Any applicable delivery charges and additional costs will be shown before you complete your order.

Available payment methods are displayed during checkout. Payment must be completed using an accepted method before an order can be processed, unless otherwise stated.

5. Orders and confirmation

Please check your order details, product selections, quantities and delivery address carefully before confirming your purchase. An order confirmation acknowledges receipt of your order; it does not necessarily mean that the order has been dispatched.

6. Delivery

Delivery options, applicable destinations, charges and estimated delivery times will be presented during checkout when available. Delivery estimates are provided as a guide and may be affected by circumstances beyond our control.

You are responsible for providing a complete and accurate delivery address. For international orders, customs duties, import taxes or other local charges may apply and may be payable by the recipient.

7. Right to cancel an online purchase

Where consumer cancellation rights apply, eligible online purchases may generally be cancelled within 14 days of receiving the goods, without giving a reason. You must notify us of your decision within the applicable cancellation period and, where required, return the goods within the relevant deadline.

Where the law requires it, refunds include the cost of standard delivery. Additional costs for a more expensive delivery option may not be refundable. We may be entitled to wait until the goods have been returned or evidence of return has been provided before issuing a refund.

8. Custom-made and personalised products

The statutory cancellation right may not apply to goods made to your specifications or clearly personalised, where an applicable legal exception applies. This does not affect your rights if a product is faulty, damaged or not as described.

9. Returns, refunds and faulty products

If you wish to request a return, refund or replacement, please contact us through our Contact page and include your order number and a description of the issue. Photos may help us assess a damaged or incorrect item.

Returns and refunds are handled in accordance with the applicable consumer protection laws. Any return instructions and applicable conditions will be provided when we respond to your request.

10. Website availability

We aim to keep our website available and information up to date, but we cannot guarantee uninterrupted access. We may update, suspend or change parts of the website when necessary.

11. Privacy

Information about how we collect and use personal data, and how cookies may be used, is available on our Legal Notice & Data Protection page.

12. Applicable law

These terms are subject to applicable law in the United Kingdom. Nothing in this section removes any mandatory consumer protections that apply to you under the law.

Delivery, returns and refunds

Delivery information

Please review the delivery options, charges and estimated delivery times displayed at checkout before placing your order. Make sure that your delivery details are correct to help avoid delays.

International deliveries may be subject to customs checks, import duties or local taxes. These charges, where applicable, may be the responsibility of the recipient.

Requesting a return or refund

To discuss a return, refund or replacement, contact us through our Contact page. Please include your order number and explain whether the item is unwanted, damaged, faulty or different from what you ordered.

Eligibility and deadlines depend on the circumstances and applicable consumer law. Custom-made or personalised products may be excluded from the standard cancellation right where the law permits, but statutory rights relating to faulty or misdescribed goods remain unaffected.

How can we help?

Our customer service team can assist with product enquiries, order details, delivery questions, returns, refunds and issues with your purchase.

Product enquiries

If you need more information about a product before ordering, please send your question through our Contact page.

Order enquiries

If you have already placed an order, please include your order number and the contact details used at checkout so we can identify your purchase.